RETURNS

Each product is printed to order, so unless there is a fault with the item we don't accept returns.

However, if your goods arrive with a fault please let us know within 7 days of delivery, and the good may be returned for a refund.  In all queries relating to faulty goods we require customers to provide us with photographic evidence so we can investigate the issue with our quality team.  Once a photo has been received we will investigate and decided whether to accept or reject the claim of fault.  Please note we judge faults based on a tolerance of up to 2.5cm / 1 inch for print positioning and garment manufacture.  These promises do not apply to faults caused by accident, neglect or misuse.

To start a return, you can contact us at info@prismandink.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@prismandink.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method of the item excluding shipping within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@prismandink.com.